Fixiom

Legal

Data deletion

Fixiom has no accounts, so there's no profile to close — deletion is a two-part job, and both parts are simple.

Effective date: August 5, 2026

1. Data on your device

Your conversations, diagnostic records, vehicle info, settings, and preferences are stored locally in the app. Uninstalling Fixiom deletes all of it. (On iPhone, "Offload App" keeps data — choose Delete App. On Android, you can also use Settings → Apps → Fixiom → Clear data.)

2. Data on our servers

Server-side, the only records tied to you are keyed to your random anonymous ID: monthly usage/credit counters, purchase entitlement status, short-lived connection telemetry, and any feedback you've submitted (including an optional reply email, if you added one). To have them deleted:

  • In the app, copy your Support ID: Settings → About → Support ID.
  • Email it to [email protected] with the subject "Data deletion request."
  • We'll delete the records associated with that ID and confirm, normally within 30 days.
Before you ask: deleting server-side records also removes any active plan linkage and unused credits tied to that ID — they can't be restored afterward. Active subscriptions themselves are cancelled in your App Store / Google Play settings (see below), not by us; store purchase history is held by Apple/Google under their policies.

Already uninstalled and can't get the Support ID?

Email us anyway with the approximate install dates and platform. Because the ID is anonymous, we may not be able to locate records without it — but whatever we can identify, we'll delete. Most remaining records identify no one: they're technical counters and telemetry with no name or contact info. The one exception: if you submitted feedback and included a reply email, that email stays in the feedback record until it can be identified and deleted — write to us from that address and we can find it.

Cancelling subscriptions

Subscriptions are managed by the stores, separate from data deletion:

  • iPhone: Settings → your name → Subscriptions → Fixiom → Cancel.
  • Android: Play Store → profile → Payments & subscriptions → Subscriptions → Fixiom → Cancel.

Questions

[email protected] — see also the Privacy policy for exactly what exists to delete.