Terms of use

Effective date: August 5, 2026

These terms govern your use of the Fixiom mobile application and the fixiom.ai website (together, the "Service"), operated by Fixiom LLC, a Vermont limited liability company ("we," "us"). By installing or using the Service you agree to them. If you don't agree, don't use the Service. You must be at least 13 years old to use the Service.

1. What Fixiom is — and isn't

Fixiom is an AI-powered diagnostic assistant for vehicles. It provides information, reasoning, reference lookups, and — with an optional OBD2 adapter — readings from your vehicle. It is an informational tool: it is not a repair facility, does not perform repairs, and its output is not professional advice.

2. AI output can be wrong

Fixiom is engineered to verify what it can and to say so when it can't (see How Fixiom uses AI) — but no AI system is infallible. Answers, diagnoses, specifications, diagrams, and references may be incomplete, outdated, or incorrect. They are starting points for your own judgment, not guarantees. You agree not to treat any output as a substitute for the manufacturer's service information or for a qualified professional's assessment.

3. No account; your anonymous ID

Fixiom doesn't use accounts. Your credits, plan, and purchases attach to a random anonymous identifier created on your device (your "Support ID"). Because there is no account to recover: deleting the app, clearing its data, or switching devices can permanently disconnect that identifier — which forfeits any unused top-up credits and requires using the store's restore-purchases mechanism for subscriptions. Keep that in mind before uninstalling with a balance outstanding.

4. Plans, credits, and billing

• All purchases are made through Apple's App Store or Google Play and are governed by their terms and payment systems. We never receive your payment card details.
• Subscriptions auto-renew until you cancel in your store account settings (App Store: Settings → your name → Subscriptions; Google Play: Payments & subscriptions). Cancelling stops future renewals; it doesn't retroactively refund the current period.
• Credits meter the AI features. Monthly plan credits reset each calendar month and don't roll over. Top-up credits don't expire but are tied to your installation (see section 3). Credit amounts per feature are shown in the app; current plans and prices are at fixiom.ai/pricing.
• Refunds follow the App Store's / Google Play's policies and processes. Where a store refunds a purchase, the corresponding plan benefits or credits are revoked.
• The scan-tool features — reading and clearing codes, live data, freeze frames, emissions checks, the battery test, and the trip computer — are free and don't consume credits. Credits only cover the AI reasoning on top.
• We may change prices or plan contents prospectively; changes take effect at your next renewal and will be reflected in the app and on the pricing page before they bind you.

5. Fair use of the free tier

Free AI credits exist so you can genuinely evaluate and casually use Fixiom. We may apply technical limits (rate limits, velocity checks, temporary capacity pauses) to keep the free tier available for everyone and to prevent automated or abusive consumption.

6. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to facilitate disabling of emissions controls or safety systems in violation of applicable law;
• probe, scrape, overload, or disrupt the Service, or access it by any automated means;
• attempt to extract, reverse engineer, or misappropriate the Service's software, prompts, models, or data, except where the law grants you that right notwithstanding this term;
• resell, sublicense, or offer the Service to third parties as your own service;
• use the AI features to generate content unrelated to vehicles and their repair (that's not what the metering is priced for, and it's grounds for termination).

7. Your content

You keep whatever rights you have in the content you submit (messages, photos, vehicle data). You grant us the limited license needed to process that content to operate the Service — including processing by the service providers listed in the Privacy policy. You're responsible for having the right to share what you submit.

8. Our property

The Service — its software, design, branding, and content (excluding your content and third-party materials) — belongs to us and our licensors and is protected by intellectual-property law. These terms give you a personal, non-exclusive, non-transferable, revocable license to use the app on devices you own or control, for your own use, subject to these terms and the applicable store's rules. Where the store you downloaded from supplies its own end-user license agreement — as Apple's App Store does — that agreement governs the license itself; see section 9.

9. Third-party services and stores

The Service links to and interoperates with third-party services (for example, YouTube searches, diagram sources on the open web, NHTSA data). Those services are theirs, not ours, and their terms govern your use of them. We're not responsible for third-party content, including the accuracy of externally hosted diagrams or videos.

Third-party names appear in the Service only to identify data sources. For example, wheel-end torque figures are attributed to SKF's published torque specification guide; SKF is a registered trademark of the SKF Group, and Fixiom is not affiliated with, sponsored by, or endorsed by SKF.

If you downloaded the app from Apple's App Store, your license to use the app is Apple's Standard End User License Agreement — we do not impose a separate license agreement of our own, and where these terms and that agreement differ on the license itself, Apple's governs. These terms cover the Service around it: the AI, the account-free model, billing, and the limits above. For clarity, the following acknowledgements also apply:

• These terms are between you and Fixiom LLC only, not Apple, and Apple is not responsible for the app or its content.
• Your license is limited to Apple-branded devices you own or control, and is subject to the Usage Rules in the App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support services for the app.
• Warranty. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the app.
• Claims. Fixiom LLC, not Apple, is responsible for addressing any claims relating to the app or your possession and use of it — including product-liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer-protection, privacy, or similar legislation.
• Intellectual property. If a third party claims that the app or your use of it infringes their intellectual-property rights, Fixiom LLC, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Questions, complaints, or claims about the app should be directed to Fixiom LLC at [email protected].
• You must comply with any applicable third-party terms when using the app (see the first paragraph of this section).
• Apple and its subsidiaries are third-party beneficiaries of these terms and, upon your acceptance, have the right to enforce them against you.

Equivalent provisions apply for Google Play under Google's developer terms.

10. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTPUT WILL BE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL; (b) WE WILL NOT BE LIABLE FOR PROPERTY DAMAGE, PERSONAL INJURY, OR REPAIR OUTCOMES ARISING FROM WORK YOU OR OTHERS PERFORM ON A VEHICLE; AND (c) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE GREATER OF $50 OR THE AMOUNTS YOU PAID US THROUGH THE STORES IN THAT PERIOD. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

12. Indemnity

You will defend and hold us harmless from claims arising out of your violation of these terms or your misuse of the Service, to the extent permitted by law.

13. Termination

You can stop using the Service at any time. We may suspend or terminate access (including revoking credits obtained in violation of these terms) for abuse, fraud, or material breach. Sections that by their nature should survive (2, 7–12, 14) survive termination.

14. Governing law; disputes; general

These terms are governed by the laws of the State of Vermont, without regard to conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Vermont. Before filing anything, email [email protected] — most issues get fixed faster that way.

These terms are the entire agreement between you and us regarding the Service and supersede any prior discussions. If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions stay in full effect. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. Our not enforcing a provision is not a waiver of it. The Service is operated from the United States and is currently directed to users in the United States.

15. Changes to these terms

We may update these terms; material changes will be posted here with a new effective date, and where required we'll provide additional notice in the app. Continued use after the effective date constitutes acceptance.

16. Contact

[email protected]